TV calls for agencies

If you run an agency, you already know what decides your production. It is not the number of agents. It is the number of real conversations each agent has in a day.

Most agents spend their day trying to get one. They dial a list. They leave voicemails. They call back people who filled out a form three weeks ago and do not remember it. An agent who makes a hundred dials gets about ten conversations. The good ones close some of those. The great ones still only get ten.

A good agent becomes a high producer when the phone rings with a person who wants to talk. That is the whole difference. Same script, same product, same hours. Ten conversations become thirty, and the agent's day changes from chasing to closing.

It is also why producers leave. They go where the calls are. An agency that supplies conversations keeps its people.

Here is how buying works for an agency. You open one account: $147 a month for the owner dashboard, and $97 a month for each agent seat, with the first 30 days free. Each of your agents gets their own login, their own online switch and their own call log. You fund one wallet, or one per agent, your choice. A TV call comes in, routing finds one of your agents who is online and licensed in that state, and the call rings in that agent's softphone. At 55 seconds a TV call is billable. Under that it is free.

You control who is in, which states are on, daily caps per agent, who approves top-ups and who answers disputes on your side. The agency report shows calls, billable rate, spend and disputes per agent, so you know who is answering and who is not.

Where to start: two or three agents for two weeks. Not the whole floor. See what the calls look like, see who closes, then grow. Volume rates start above a monthly minimum we agree in writing.

Adam 
InboundHQ